STACK.aero is launching a collaboration with FL3XX, a digital aviation operations management system, at Schedulers and Dispatchers 2024, in Fort Worth, Texas.
The companies are integrating customer and business data to improve business administration and commercial management workflows for mutual operator customers.
Trip requests, quote generation and bookings generated in FL3XX Platform automatically merge with relevant customer account and relationship management, CRM, data from STACK.aero to present sales teams with richer customer profiles by automatically aligning with existing emails and call histories.
The integration enables users to harness data to augment sales processes, reporting and analysis for enhanced operational efficiency.
Sophisticated digital quotations instantly incorporate customer preferences, workflows are automated, and elevated service levels are supplemented by leveraging the STACK. aero reporting and analytics modules for increased commercial awareness.
In addition, the automated, two-way data flow removes the need for the double entry of information minimizing data input errors.
Greg Jarrett, STACK.aero CEO, explains: “We are creating a single source of truth as we remove silos to deliver consistency of data across the dual platforms.
“The flight requests, offers, and fixed bookings generated in FL3XX merge with STACK.aero client information to create a repository of data giving commercial teams clearer visibility and insight into their business activity.
“The easy-to-access data can inform business-critical decisions, support pro-active sales, and enhance productivity.”
Common customers who subscribe to both platforms can switch directly between the STACK.aero Account/Quote/Trip modules and the FL3XX Quote/Trip functionality for convenient access to real-time information through a single interface.
Paolo Sommariva, CEO and Founder, FL3XX says: “In bringing together the unique capabilities of FL3XX and STACK.aero, we are directly addressing the challenges our operators encounter every day.
“We’re opening doors to new possibilities in how data informs decisions and enhances customer interactions.
“It’s about providing our clients with an experience that feels effortless and deeply intuitive, effectively bridging the space between achieving operational goals and exceeding customer expectations.”
The integration is currently in a pilot phase and is anticipated to be commercially available in Q2 of 2024, when existing customers can upgrade to the newly integrated feature.