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Northern Jet elevates owner services with new department

Northern Jet

Northern Jet has announced the creation of its new Owner Services Team, an initiative aimed at elevating the service quality and satisfaction of its clients.

Leading this pivotal new team is Mary Shad, who has been promoted to Vice President of Client Experience.

Shad, who will celebrate seven years with Northern Jet this October, brings over 21 years of private aviation experience to her new role.

Her leadership will be instrumental in shaping and driving the department’s vision and goals.

Shad said: “With the support of my dedicated team, I am excited to elevate our owners’ collective experience with Northern Jet.

“Our unwavering passion for providing world-class customer service and seamless flight operations is what sets us apart.”

As part of this initiative, Northern Jet also announces the promotion of Casey Cox to Director of Owner Development.

An IADA-certified broker, Cox will support owner aircraft transactions, ensuring a seamless and personalized experience for our clients.

Chris Bull said: “These strategic promotions and the establishment of the Owner Services Team underscore Northern Jet’s dedication to delivering unparalleled customer experiences and maintaining its leadership in the private aviation industry”.