Duncan Aviation appoints assistant manager to its West Coast Rapid Response Team

Duncan Aviation has appointed Shane Heier as the Rapid Response Team’s (RRT) new assistant manager for the West Coast, focusing on AOG and scheduled engine calls for the western regions of the US, to support the continuing growth experienced by the company’s RRT.

Mr Heier joined the RRT East Coast manager, Andrew Arcuri, to provide customer continuity and support for all in-the-field engine services. Working together, Mr Heier and Mr Arcuri will continue to expand Duncan Aviation’s mobile engine service presence to meet the needs of operators anywhere in the world.

James Prater, manager of Duncan Aviation Engine Services, said: “Shane has the technical knowledge, hands-on practical experience, and customer service track record necessary to bring our engine services on the West Coast to the next level. He understands that Duncan Aviation RRT is more than just an engine shop supporting customers in one region. We are here to support any customer with all of their needs, wherever that happens to be.”

Shane Heier: Duncan Aviation’s new RRT assistant manager for the West Coast

In the 19 years that Mr Heier has been with Duncan Aviation, he has continually taken on positions of greater responsibility, most recently RRT Team Leader in Seattle, Wash. Mr Prater’s manager added that Mr Heier is able to talk-the-talk with customers on issues that concern them, as well as providing excellent customer service.

Shane Heier said: “My message to operators is that no matter where they are or when the need arises, we will answer the call and deliver the highest level of professional support and experience. The service is the same as they would receive through any of Duncan Aviation’s service facilities.”

Duncan Aviation’s engine Rapid Response network now has more than 35 engine team members located at 17 launch sites, scince starting with on-the-road AOG engine services near the end of 2000. It is the largest independent mobile engine services network in existence and the team shows no signs of slowing.

Feature image: Duncan Aviation Rapid Response Team at Lincoln, Nebraska