Dassault Aviation appoint new senior VP for industry leading customer support services

Dassault Aviation has appointed Jean Kayanakis for the company’s new position as senior vice president for Worldwide Falcon Customer Service & Service Center Network.

The new role includes being responsible for Dassault’s service center network organizations, customer service activities, and the Operational and Pilot Support Department.

Eric Trappier, president and CEO for Dassault Aviation, said: “This is a new, comprehensive approach to customer service at Dassault Aviation, and Jean is the right person to lead the effort. He has a complete vision of the customer service experience, a strong legacy of achievements, and he is very well appreciated by our customers and his teams.”

Mr Kayanakis was recently known as the General Manager at Dassault Falcon Service (DFS), the largest European-based aircraft service company that offers tailored maintenance services for Falcon operators as well as charter operations and aircraft management. Jean Kayanakis will take over from Jacques Chauvet, who will retire this year and has been with Dassault since 1980, beginning in the prototype workshop.

Mr Kayanakis will lead the development of a heavy maintenance, repair and overhaul (MRO) facility at Bordeaux-Mérignac in southwest France, which is dedicated to supporting the Dassault Falcon 7X and 8X business jet fleet. He also led the expansion of the DFS network with satellite facilities in Nice, France; Rome, Italy; Moscow, Russia; and Lomé, Togo.

Mr Trappier said Jacques has established the highest standards in customer care and developed a more vibrant network of dedicated professional experts around the globe.