Date of issue:01/12/2012
In an increasingly low cost world thank goodness that there are still some who regard top quality as a service prerequisite and these people are willing to pay a decent price to get the standard of quality they want. But it is actually a delicate balancing act, we discover, when talking to a procurement director at British Airways, who says that by weighing up the level of quality you can obtain against the price that you are being asked to pay enables you to calculate the real cost of the service you want to obtain.
To read the articles from this issue click on the headings below.
Date of issue:07/05/2012
With the EU discussing opening up particular markets for ramp and passenger services, with a mandate that there must be three handlers at major airports in Europe, these are interesting times for airline ground services, not least because of the economic environment. In this issue of AGS, there is confirmation from many that testify to the continuing challenging conditions in the aviation sector as a whole; volatile and optimistic seem to best describe the prospects for the remainder of 2012.
Against this encouraging backdrop, AGS looks at some encouraging examples of success for ground handlers around the world where emerging markets for airlines are indeed developing, especially in Africa and India. Technology continues to be a game changer with its impact not only on the departure experience for passengers but also in the cargo world, where shipments can be tracked from smartphones and other devices.
Date of issue:08/11/2011
Jo Murray speaks to Nils Ecke, Vice President Product Management Airport & Passenger Services, and Oliver Widmann, Head of Commercial Airport Relations, Lufthansa, about the airline's penchant for outsourcing the handling function and yet remaining firmly in charge of all the important parameters on the ground.
Turkish Ground Services comprises more than 3,000 pieces of equipment and 6,000 staff. It offers ramp, passenger and cargo handling services. Airline Ground Services finds out more from Bayram Ozcelik, General Manager of TGS.
Norwegian Air Shuttle is the second largest airline in Scandinavia, and has a route network that stretches across Europe into North Africa and the Middle East. Lasse Sandaker-Nielsen, spokesperson for Norwegian, explains how the airline manages its operations on the ground.
In the development of ground services Rikke H Pallesen, Director Ground Operations, at Cimber Sterling tells Airline Ground Services that the airline strives to offer the best service to all its passengers.
Robert Sikam, Director, Airline IT solutions, EMEA, Travelport, tells Jo Murray that there is not necessarily a clear cross over in terms of customers between the GDS part of the business and the Airline IT Solutions business but both have a vital role to play.
Danube Wings, the Slovak air carrier, transported 86,894 passengers in 2010. We speak to Captain Peter Galovic, Chief Executive Officer, Danube Wings, about the airline's arrangements for ground handling.
Date of issue:26/04/2011
Ferrovial successfully concluded the sale of Swissport to PAI Partners, the European private equity firm, in February 2011. Ricardo de Serdio, Partner in PAI Partners, explains to Jo Murray.
Kati Ihamaki, Vice President Sustainable Development, explains how Amadeus' Altea DCS FM system has improved Finnair's environmental credentials.
Hideyuki Isomura, Manager, Strategy and Planning, Passenger Systems, Japan Airlines, explains its "QuiC" technology that enables domestic air travel to stack up alongside the Bullet Train.
Siegfried Pasler, the Chief Executive Officer of AeroGround, speaks to us; and so does Amr Samir, Chairman, Link Agency. A
Also covered in this issue are: XOPS, Maximus Air Cargo, Jade Cargo International, Bangkok Flight Services, AAT, ARINC, Amadeus, Gulf Air and Saudi Ground Services Company.
Date of issue:23/02/2011
Don Hunter is Oman Air's Chief Officer, Airport Operations. He insists that everyone has to win from the relationship between handler and airline. Jo Murray speaks to him.
We ask Ahmed Janahi, Director, Ground Operations at Gulf Air, about the way in which Gulf Air procures ground services.
Jo Murray reports that ground handlers, airports and regulators in central and eastern Europe refuse to stand. We also ask Vueling's Ground Operations Director, Arturo Lopez, about buying third party services.
In addition, we speak to: Waguih Ouess, former Senior Manager at the Port Authority of New York & New Jersey; Bernt Lindberg, Partner in Accent Equity; Ahmed Bassa at Dube TradePort; Michel Fiorani at Cargolux Airlines International; Unitpool CEO David Harman; Robert Arendal; Chairman of the Cool Chain Association; Sanjay Varkey, Chief Executive Officer, Shell MRPL Aviation; Neil Fisher, Vice President of Global Security Solutions at Unisys; and Phil Walton, Partner in Mundays LLP.