As he has stated: “I spent almost 29 years with Lufthansa and am always happy to reflect and praise the level of professional training that was received. It was a pleasure working for such an organization and I would always endorse the formal and structured approach to continual development and process controls that was second nature and continually evaluated. This industry has experienced many highs and many surprises from all fronts. The constant partnership is change and challenges!. In my opinion the biggest challenge of all is how to bring the stakeholder process owners closer as one becomes more efficient. For true success in this arena, there needs to be transparency, openness and conidence. We all need to embrace change and look for the positive in all that we do!”