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ARINC to enhance check-in kiosk operations at London Gatwick
ARINC Incorporated has taken over the support and maintenance of 48 Common-Use Self-Service (CUSS) kiosks used by international airlines at London Gatwick Airport. ARINC was contracted for the work in late 2010 after Gatwick Airport requested a proposal for support services for their existing kiosk estate. ARINC’s offer included a new software platform to improve operation of the kiosks and a full maintenance and support package to ensure ongoing operational effectiveness.
ARINC fast-tracked the installation. Beginning in late 2010 it took over the existing kiosk hardware and installed new IBM CUSS platform software to manage the kiosks and their associated airline applications. The project was finished in just 12 weeks.
More recently, ARINC has installed and now supports an additional 30 new IBM “N series” kiosks within Gatwick’s North Terminal.
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